Policies

The TKCA team takes your comfort, safety and overall security seriously. We are committed to ensuring that your vacation experience is relaxing and enjoyable for all. When you book a stay with us you also agree to the following terms to ensure peaceful enjoyment for all the guests and residents on the property.

 

Check-in

Please respect the Check-in time of 4pm and check-out time of 11am so that we may be able to offer the same service to all guests. Please check with the property manager for any special requests.

Reservations

50% deposit on Visa or Mastercard is required to make a reservation. The balance is due 60 days prior to arrival.

Cancellation

Refunds are issued if we are notified before 60 days. Within the 60-day period, no refunds are issued. Change in the length or dates of the reservation may result in a rate change and extra fees.

Security Deposit

A valid credit card must be provided for the security deposit taken upon your arrival. Please report any loss or damage immediately so we can proceed with repairs or replacements.

Occupancy

The total number of occupants shall not be exceeded in accordance with your rental agreement or any arrangements we may have agreed to with you. We reserve the right to charge the lessee $50 per extra person (+ 12 yrs old) per day plus tax for the length of stay provided occupancy does not exceed maximum stated and/or evict group or all extra persons who were not originally included in the rental agreement.

No Glass by the Pool

Please use only plastic glasses and dishes by the pool. If glass breaks in the pool, we need to empty the pool and charge you accordingly.

Non Smoking

All our villas and units are strictly non-smoking inside. No smoking around the pool or common grounds unless the entire villa is rented by your group. You may smoke on your private balcony in the condos and in the parking lot areas. A $300 USD fine applies if the rules are broken.

No pets allowed

No pets are allowed in any of the properties. Any infringement will result in a $300 USD fine.

Events

Weddings and Corporate social events are accepted in certain locations. Please check with our team before making any plans.

Utilities

Water and electricity is included in your stay but metered for extreme usage (extra charges applied). The daily allowance will easily cover your usage if you are careful and conscious about your usage and turn off AC while you are gone and when doors and windows are opened.

Cost of replacement

Lost keys: $50

Lost beach towels: $45

Lost cell phone: $75

 

Services